I am extremely disappointed with this company's online store. The costumer service is horrifying. Firstly, the products I ordered in regular oil did not match my new regular oil circle y saddle.Secondly, I've been trying to be refunded from these products for the last 3 months. And yes they are still in their bags with tags, never even made it to the barn.Third the outsourced online store wanted me to ship the products to two different address. After almost an hour on the phone they decided it would not be a problem to ship them to the same address. I confirmed that this was the plan and it was okay with TWO representatives on different phone calls who both confirmed that it was made note of in the order information. Needless to say after losing money shipping them to me and shipping them back they only refunded me for the one product and did not inform me that they did not refund the second product which they did received.After other 20min on the phone with a different representative he told me that he would be able to refund the product no problem and he'd phone me back after if he had problems.
He never phoned me and I still haven't been refunded. I phoned again today and they tried to phone the saddle show room with no response.I am extremely disappointed with this service. I think Circle Y needs to reconsider who they use for online sales.
One of the major differences between Circle Y saddles and the Circle T brand is pricing. According to the Western Saddle Guide, Circle T saddles can be purchased brand new for $500 or less. Circle Y saddles; on the other hand, can vary in pricing between $500 and $999 for a new saddle to over $2,000 per saddle. Circle Y has made saddles of superior quality, design, and craftsmanship since 1960. Circle Y saddles are made from the finest leathers available in the industry. They are the saddles of choice for knowledgeable, demanding riders. Below: A Circle Y saddle.
![Circle Y Saddles Circle Y Saddles](/uploads/1/2/5/3/125371135/670164250.jpg)
I will never buy a product from them again and will for sure never recommend their products to anyone.
Welcome to Factory Used Saddles! We have some great items here priced at incredible values.All saddles sold on our website have been evaluated in our warehouse by our expert repair department for integrity, and have been repaired or refurbished as needed to ensure that they are in good working condition. Details on saddle condition on each saddle’s individual page. All pictures are of the saddle you will receive.Each saddle is one of a kind, priced at a great value to reflect its condition. Limited stock available on all factory clearance items. Inventory is updated each weekday. Hurry to order today, all orders will be fulfilled on a first come, first serve basis. Some items shown may be subject to prior sale.
To check inventory please call Customer Service, (800) 531-3600, or leave a message on this page. We are open from 8 a.m.
CST, Monday – Friday.